Support
How can we help?
Answers to the questions we get most — and a real person on the other end of the email if yours isn’t here.
Frequently asked
What's free, and what costs money?
Free covers up to 3 habits and 3 journal entries, with streaks, progress, the journal with photos, and your avatar. There are two separate paid options:
- Lumo Plus — ₱49/month, adds the social features (groups, roll call, cheers, and friends).
- Unlimited Habits & Journals — ₱149 once, lifts the habit and journal limits.
They’re independent — Lumo Plus doesn’t lift the limits, and the unlimited unlock doesn’t add friends. Buy either, both, or neither.
Is my journal private?
Yes. Habits, journal entries, and photos are stored on your device and are never uploaded — neither we nor your friends can read them. Only what you share with a group leaves your device. The app has no analytics or tracking SDK. Detail in the Privacy Policy.
How do I add a friend?
Share your Lumo ID (LUMO-XXXX-XX) or scan a friend’s QR code, then invite each other to a group. Friends and groups are part of Lumo Plus.
How do I cancel Lumo Plus?
In iOS Settings → your name → Subscriptions → Lumo Plus → Cancel. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel a subscription.
How do I restore a purchase on a new device?
Sign in to the App Store with the same Apple ID you purchased with, then tap Restore Purchases in the app. This restores both Lumo Plus and the Unlimited Habits & Journals unlock. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account and data?
Deleting the app removes everything stored on your device. To delete the account behind social features, email us your Lumo ID and we’ll complete it within 30 days. Full detail, and what gets removed, is under deleting your account.
How do I report someone?
Email abdullahlingga@gmail.com with the group name and, if you can, the Lumo ID involved. We may remove content or suspend accounts that break the community rules.
Contact
Still stuck? Email us.
Tell us what happened and what device you’re on. If it’s about your account, including your Lumo ID helps us find you faster.
abdullahlingga@gmail.comWe usually reply within 2–3 business days.